Frequently Asked Questions
Q: How long has MSW been in Business
A: We became a registered company during October 2007. Before this
we were part of John P Waterhouse Co. Ltd who ceased trading at this
time. We now work closely with the newly formed C.J.Waterhouse
Engineering Co. Ltd.
Q: Where are you based? Where do you
work?
A: We are based in Nottinghamshire, England. Our engineers have
worked throughout Europe, America and Asia.
Q: Being a relatively small company, how
are you able able to offer support 24/7?
A: MSW work closely with a number of well known small companies. In
this way we are able to offer support ourselves or through our
colleges. Most support is given over the phone when possible,
however an engineer can usually visit site the same day if required.
Q: What experience do you have?
A: We have a combined experience in excess of 40 years. We pride
ourselves in our knowledge of weighing systems, material handling
solutions and production control.
Q: What is your speciality?
A: We specialise in PLC, PC programming and small to large project
design, installation and commissioning. Been in the business
for many years we have a wealth of contacts who assist us in
all areas of material handling, weighing and manufacturing. Our
engineers can connect to most types of PLC, HMI or PC's to diagnose
unknown errors or plant difficulties.
Q: I want my weighers calibrated. How
should I go about this?
A: We would normally ask for some basic information on the weigher
type, amplifier and load cells. If this is not available we would
usually visit you to identify your equipment and provide a budget
calibration quotation. We can of course visit you with a full set of
weights and simply carry out a check calibration if required.
Q: How accurate are your calibrations?
A: Calibration accuracy depends on your weighers specification. Our
high performance weigh systems are accurate to 2 - 3 grams.